Payment methods, Shipping & Returns
Payment methods: We accept bank transfer as payment methode.
We will do our best to ship the order to you as soon as possible. Orders that are placed on working days before 8:00 pm, will be processed the same day. However, it does not always work for us to keep this up, sometimes products are not in stock or the order volume is too big too process, your order could take a little longer to be shipped.
We work with <strong>DHL</strong>.
For more information, please refer to DHL website.
<strong>Note!</strong> We are <strong>not</strong> responsible for delivering your package nor are we responsible for the damage caused by the courier. The shipping term is EXW, which means once the goods left our warehouse, it is your goods and responsible. The products will be packed as good as possible so that it will arrive safely. Arranging the pickup yourself is still highly recommended.
Please note, the shipping fee is excl. VAT and is calculated per 1 carton box of max weight of 30kg and max dimension of 120x60x50cm to a regular adres. Remote area adres will be charged extra.
Country | Home / office address | Est. Shipping time |
Austria | €25,50 | 4 – 7 days |
Belgium | €25,50 | 4 – 7 days |
Bulgaria | €25,50 | 4 – 7 days |
Czech Republic | €25,50 | 4 – 7 days |
Croatia | €25,50 | 4 – 7 days |
Cyprus | €25,50 | 4 – 7 days |
Estonia | €25,50 | 4 – 7 days |
Finland | €25,50 | 4 – 7 days |
France | €25,50 | 4 – 7 days |
Germany | €25,50 | 4 – 7 days |
Greece | €9,90 | 2 – 3 days |
Hungary | €25,50 | 4 – 7 days |
Ireland | €25,50 | 4 – 7 days |
Italy | €25,50 | 4 – 7 days |
Latvia | €25,50 | 4 – 7 days |
Lithuania | €25,50 | 4 – 7 days |
Luxembourg | €25,50 | 4 – 7 days |
Poland | €25,50 | 4 – 7 days |
Portugal | €25,50 | 4 – 7 days |
Romania | €25,50 | 4 – 7 days |
Slovenia | €25,50 | 4 – 7 days |
Slovakia | €25,50 | 4 – 7 days |
Spain | €25,50 | 4 – 7 days |
Sweden | €25,50 | 4 – 7 days |
The Netherlands | €25,50 | 4 – 7 days |
Shipping process
Healthyskinsecrets.ch shipping process is done by the following steps:
1 Your order is being collected together in our warehouse
2 Your order is tidy and well packaged
3 Your order will be picked up by our courier
4a Your order will be delivered to your shipping address specified
4b Your order will be delivered to your service point, please note! You must legitimize yourself.
Check immediately after receipt of the order if it is undamaged and complete. If it is not the case, we kindly ask you to contact us as soon as possible to report this.
I have not received a shipping receipt
It is possible that your spam filter is active and is filtering our shipping receipt. We recommend that you check your spam filter settings and, if necessary, adjust them.
Missing items
In case you have ordered one or more items, but have not received these items, please contact us, we will be happy to assist you.
Wrong article received
In case you have received one or more items that you have not ordered, please contact us and we will be happy to assist you.
Filled in wrong address
Filled in a wrong address? Please contact us as soon as possible, mostly we can still change this. If the package is already underway with the delivery, unfortunately we cannot do anything anymore. Please keep us informed, we will do everything we can to get the package delivered.
If the package has returned to us, it is possible to resend the package. The shipping costs for resending will be charged. When canceling a returned shipment due to incorrect address, we will refund the amount exclude shipping fee.
Return
You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your address to us are for your own account. If you use your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at info@healthyskinsecrets.ch. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.